Managed Services
Services that provide real business benefits to our clients
Managed Services
Services
Security and Compliance
Daily Activities
Office 365
Help Desk
Managed Services
Syncretic is a Managed Services Provider (MSP) who currently provides the following services for over sixty customers in Philadelphia, New Jersey, and Delaware.
- Security and Network Monitoring
- Backups (air-gapped and immutable)
- Help Desk
- Virus protection and monitoring
- DNS Filtering
- Disaster planning and recovery
- Network planning and upgrades
- Virtual Private Networks
- Firewalls, routers, access points, and switches
- Compliance with CIS Controls
Services
Outsource Your IT Department
Syncretic is the IT Department for many businesses. We fill many IT roles for our customers: Help Desk, Security, Compliance, Budgeting, and Planning. We’re efficient and cost-effective, roughly half that of the cost of having a full-time IT person or team.
You get the expertise of a team of IT professionals at an affordable price for your business. You are getting resources, with years of experience in many different technologies, managing your network. You also get years of IT management, planning, and purchasing experience. At Syncretic, we are always looking to improve the experience you have with our company. We have a vested interest in keeping your network running smoothly.
You eliminate having to worry about information-loss from your company when your IT person leaves. You have a support TEAM instead of a support person. You get trained professionals without having to pay for their training, which these days is continuous. Lastly, we are always on the lookout for ways to keep your network and data secure, reduce your technology costs, improve your networks’ performance, and make sure we are following industry standard best practices.
Security and Compliance
Security and Threat Analysis
Security of data, networks, devices, and credentials are the most important services we provide to our customers. Security is involved in every aspect of our service offering. Protecting our customers and securing their environment is a priority. Helping enterprises understand and improve their security posture is one of the first steps in our onboarding process. We’ve adopted CIS controls as our guiding framework. We’re training our team and we are working to implement CIS controls across our customer base.
Compliance
Many of our customers require compliance with HIPAA, FINRA, or other industry standards. Like security, compliance is involved in every aspect of our services to our customers. It overlaps almost everywhere with security. We understand the importance of compliance and how it is integrated into the entire enterprise and IT infrastructure.
Daily Activities
Office 365 Tenant Management
A big misconception is that Office 365 licensing is a “set it and forget it” action. Office 365 Tenant management requires monitoring, security controls, email filtering, addressing alerts, data retention, data security, and configuration. Understanding the correct licensing and how to implement it properly requires an engineer with extensive Office 365 experience. Setting and forgetting your Office 365 tenant leaves enterprises open to one of the most exploited threat avenues of attacks.
Monitoring
We make monitoring a priority, which helps us prevent customer breaches and avoid downtime. Monitoring is often given less priority, resources, and attention. The lack of attention leaves enterprises vulnerable and unaware of ongoing malicious activity.
Alerts
We pay attention to alerts from our customers systems. We’ve tuned our processes and systems to avoid noise, so our attention can be directed at real problems. Properly configured alerts and timely response to alerts is often the difference between disaster and normal operations. Too many alerts can be overwhelming. Too few alerts can leave the door open problems. Ignoring alerts, which is often the case, leads to disaster.
Proactive Maintenance and Patch Management
We are proactive because it makes a difference. Completing proactive tasks on a regular schedule reduces emergencies. Proactive activities must be done and completed on a regular basis. Most data breaches and malware attacks are due to poor attention to proactive maintenance and patch management. Patching network equipment, servers, workstations, and mobile devices requires dedication of resources following an organized process. Many data breaches are due to lack of attention to patch management.
Equipment and Licensing Research and Procurement
Determining the right equipment and licensing, with the right features, often requires an understanding of what the manufacturers offer and the benefits of the technology. Often people over buy or under buy technology features. Money is often wasted on features which aren’t required, at the expense of features or needs which are overlooked. Purchasing the right warranty and support is a key component of keeping enterprise teams working productively. We make sure your software licensing is up to date and includes updates to vulnerabilities.
Business Continuity and Disaster Recovery
Continuity and backups are our number one priority. We know what works and what doesn’t. There are exterior threat actors who are continually attempting to disrupt business activities for profit. This coupled with normal operational failures, requires enterprises to have Business Continuity and Disaster Recovery plans. Having the right kind of backups and the ability to restore quickly from backups needs to be organized and tested. Firms must have backups for local data, the Office 365 tenant, and for equipment. We use air-gapped and immutable backup systems to make sure you systems are protected from threat actors.
Data Protection
Protecting data at rest and in transit from internal and external threat actors, from accident loss, and from improper sharing requires proper controls, alerts, and training. Using the tools provided by Office 365, Microsoft Azure, and other platforms to help thwart improper use and access is required and ongoing.
Documentation
We document. Most enterprises have poor documentation. Documentation is the key to effective and expedient response to threat incidents and customer support. Poorly documented corporate information and passwords are the norm. Unfortunately, it leaves enterprises open to a myriad of problems. We take documentation seriously. We monitor expirations of equipment, licensing, domains, etc.
Office 365
Microsoft 365
At Syncretic, we know you need to communicate with your customers and your team members, regardless of your location. We’re experts in Microsoft 365 productivity, communication, and collaboration tools. Not only do we understand how to use and support Microsoft’s tools, but we know how to help our customers customize the tools to get the most out of them. We know how to help you find the best solution that fits your budget. We know how to help our customers centralize their communications and increase productivity.
Spam and Phishing
Phishing and spam are very common occurrences with email. Spam is annoying. Phishing can be dangerous. We implement Microsoft’s Advanced Threat Protection, along with Microsoft default protections to reduce spam and protect again Phishing and malicious emails campaigns.
Training
We provide cyber awareness and security training to our customers yearly. We illustrate social engineering attacks, how they are used and why they are effective. We make sure our customers understand the role they play protecting the organization.
Email Archiving
There are a lot of reasons to consider Email Archiving – from auditing and legal related needs to protecting crucial information to regulatory requirements for financial firms. Archiving is something everyone needs to do with emails. Archiving emails also helps with your server or workstation’s performance. Archiving is something you realize you need after it is too late. Let our team help you find an archiving solution for your email today.
Help Desk
We’re intent on providing excellent first-line support with superior engineers. We resolve issues more quickly, with better customer satisfaction, and quickly escalate issues which affect corporate policy or security. We excel at friendly and responsive support. There are no stupid questions.
